There’s a simple rule for achieving excellent customer service. Read more to find out what it is!
Agile development in a multi-country business
As I’m presenting at a conference on Agile software development (wiki entry) I’ve been reviewing a number of my recent projects using this development methodology to help you understand the challenges that you may face in using Agile in your…
Some words of advice for IT Recruitment Consultants
Irritating and inconsiderate IT recruitment habits.
Is your website designer any good?
Some quick checks to see if your web site designer is doing a good job for your business.
How to interview senior candidates – some tips
Tips on how to interview candidates for more senior roles.
Can you cut IT costs without affecting service?
I believe it IS possible to cut IT costs and leave service unaffected, or even possibly improved. Here are some options I’ve been considering…
Cloud computing?
I was fascinated to come across g.ho.st, a fairly well-formed public test of a cloud computing system (if that’s the right word for it!). It attempts to provide a hosted OS with a web-based application suite…
Welcome
Hello to my readers! Some quick background to give you a context for my ramblings contained herein.. I’m an IT Director in the UK Telecomms industry, managing a fair sized team covering all aspects of IT and information systems from…